FAQ - We're here to help

The surface of the Pranamat ECO mat is larger than that of most massage mats. The 28.7 × 17.7 in (45 x 73 cm) size is big enough to cover your entire back, which allows for maximum exposure to the specially-calibrated lotus-flower massage elements. This adds up to a truly transformational experience.

Pranamat ECO products have been tested according to STANDART 100 by OEKO-TEX and is certified. Certificate number is VN025 155799.

Yes, all Pranamat ECO products include a user guide. Languages include: English, Spanish, Russian and Latvian.

We lovingly hand-make all Pranamat ECO products ourselves, in beautiful Latvia (European Union). Our highly-skilled craftspeople work to rigorous standards – taking care of every last stitch. We don’t outsource – because our production is ethical, and we need to know that we are delivering you the highest possible quality.

The benefits are noticeable after the first few minutes of the first massage, starting with a sensation of warmth in the skin. After about ten minutes you will start to feel a sense of comfort and peace.

If you receive a defective product or detect an abnormality during the warranty period, please submit a claim to [email protected] describing the defect and attach photos detailing the defect.

Pranamat ECO is ethically handmade in our own European lab and workshop, according to the highest quality standards. All our products come with a 5-year warranty.

At Pranamat ECO we’re proud of our craftsmanship and believe in the longevity of our natural materials. Your warranty covers any defect of production, so you can enjoy your Pranamat ECO for years to come. If you’d like to apply for a replacement, for reasons other than normal wear and tear, please contact us on [email protected] with your photos and we’ll investigate on a case-by-case basis. If you qualify, you’ll be issued a single lifetime replacement per purchase. In the meantime, please store your Pranamat ECO flat inside the Big Bag or on a surface that’s out of the reach of moisture, kids and pets.

Many children love using Pranamat ECO. If your child uses Pranamat ECO, they should have adult supervision at all times, since the petals are sharp. A child’s skin is particularly sensitive, so we suggest placing a linen cloth or cotton t-shirt between the mat and body and limiting the session to 10-15 minutes. We get feedback from parents explaining that they allow their child to gently touch the lotus flowers with their fingertips to develop motor skills. Some parents also encourage their kids to gently press their feet onto the mat, from a sitting position.

For best results, use Pranamat ECO every day, and whenever you feel a specific need. We recommend making Pranamat ECO part of your daily routine. For example, use it after brushing your teeth, once you are ready for bed each evening. Or place it on your office chair for the first 20 minutes of your working day.

Please see our Medical Disclaimerי for more information.

Pranamat ECO is designed to massage the back, neck, arms, legs, feet and hands. It can also be used on the scalp; the top or sides of the head. It is, however, not recommended for use on the face, chest or inner-thigh area.

Pranamat ECO is strictly not recommended for use during pregnancy, especially in the first trimester – nor is any massage – unless by a specialist in prenatal massage. However, once your child has come into the world, it is a wonderful support for new moms. Many of our customers are new moms – follow our social media pages and join the family!

The detailed user guide can be found inside your Pranamat ECO product box.

It is an individual matter, but “uncomfortable for a few moments” would better describe it. Some people feel a pleasant sensation of tingling and heat when using the mat for the first time. However, for most people, it takes a few minutes to get relaxed, and two or three sessions to truly embrace the whole experience. We recommend starting with short sessions of five to ten minutes. If you have very sensitive skin and feel discomfort, try wearing thin cotton clothing during your Pranamat ECO massage.

You simply lower yourself to a laying position, with Pranamat ECO under your back, shoulders, neck or any other part of your body that you'd like to massage (except your face, obviously). You can sit or stand on Pranamat ECO, or apply gentle pressure to your feet from a sitting position. Pranamat ECO does not have any moving parts, so once in position, simple lay still and breath, and enjoy the relief of tension. Using Pranamat ECO is absolutely effortless and leaves you feeling relaxed and energized.

Washing Pranamat ECO is simple.

1. Remove the inner coconut fiber or buckwheat hull filler, and separate the outer linen cover from the inner cotton cover.

2. Hand-wash the exterior linen cover with cold water and mild – preferably natural – detergent, and leave to dry naturally. Do not machine-wash.

3. The Pranamat ECO signature lotus massage elements can be gently cleaned with a soft brush, and sprinkled with a disinfectant solution between sessions, if needed.

4. The white cotton inner-case can be hand or machine washed, on a normal cotton cycle.

5. The coconut fiber filler should not come into contact with water or be cleaned. It’s absolutely not necessary since coconut fiber is naturally dust- and odor-resistant.

If you have very sensitive skin and feel discomfort whilst using Pranamat ECO, we recommend wearing thin cotton clothing, rather than the usual bare skin. Also, it may help to limit your massage to between two and ten minutes for the first few sessions. Using Pranamat ECO on a soft surface, such as a mattress or couch, rather than the floor, also reduces the intensity of the pressure.

Hi there! Pranamat ECO has been specifically developed for, clinically tested on and safety checked for use on the body - head, neck, shoulders, back, butt, tummy, legs, feet. For that reason we can't recommend using it on the face, although we understand the desire!

Pranamat ECO is designed for individual usage. Due to considerations of personal hygiene, it is advisable to use special disinfectants between uses if sharing your Pranamat ECO.

Yes. We offer a 30-day no-questions-asked money-back guarantee.

You have 30 days from the moment you receive your purchase to request a refund if Pranamat ECO does not meet your expectations.

If you would like to request a refund, contact us at [email protected]. Please note, we do not refund the cost of shipping. Please see our delivery and returns policy here.

We are committed to protecting your personal data. All payment information entered into our site is processed by a third party secure payment platform. We only receive confirmation of the completed payment.

Normally shipping costs are non-refundable.

In case the product is of inadequate quality or defective and is returned within 30 days, we will cover the return shipping costs. Please provide proof of payment and a written request for reimbursement of product and shipping to [email protected].

You will receive a confirmation email, including your payment information, within 24 hours of ordering. If you do not receive a confirmation email, please contact us at [email protected].

We accept all major credit/debit cards - Visa, Mastercard, American Express, as well as PayPal, PayPal Express, Google Pay and Apple Pay in our e-shop.

Detailed information about the delivery costs and conditions will be available to you during check-out and will be attached to the confirmation email, including your receipt. You will receive this email within 24 hours.

The product must be returned to us in its original condition, undamaged, in its original packaging, within 30 days of you have received your order. Please keep all the original payment and delivery documents and include them in your parcel. Shipping and return costs are not refundable.

However, in the case of returning a defective product or a product of inadequate quality, a full refund will be granted. In this case, we will also cover the return shipping costs. In order to reclaim your shipping costs, please provide proof of payment; your receipt and put your request for reimbursement in writing to [email protected].

Your refund(s) will be reimbursed within 10 days of us successfully receiving the returned item(s), in accordance with the above conditions.